Review audit
We assess public profile activity, response habits, review recency, nearby competitors, and your current process.
A simple process from completed job to honest feedback.
Vioify turns an inconsistent ask into an approved, trackable workflow—without buying reviews, filtering customers, or promising outcomes.
Book a Free AuditCustomer follow-up
LiveCustomer visit #1048
Customer visit completed
Today, 3:42 PM
Review request sent
Today, 4:15 PM
Polite reminder scheduled
In 3 days
Customer shares feedback
Waiting for customer
Response prepared
After review is published
Workflow is monitoring this customer
Replies and opt-outs automatically stop reminders.
Review-link and QR setup
We build a direct destination and practical placements for invoices, receipts, counters, and technician handoffs.
Job-completion trigger
Your approved operational event identifies eligible customers after a completed job.
Initial SMS or email
A clear message thanks the customer and asks for honest feedback using the direct link.
Reminder schedule
Up to two polite reminders follow at approved intervals when appropriate.
Opt-out and stop rules
Replies, opt-outs, complaints, and other stop conditions prevent inappropriate follow-up.
Monitoring and response
New reviews are monitored. Routine replies can be drafted; serious matters are escalated for approval.
Monthly reporting
You receive a practical view of request activity, new reviews, responses, recency, and competitor context.
Direct, polite, and easy to adapt.
Initial request
Hi [First Name], this is [Business Name]. Thank you for choosing us for your [service] today. Would you be willing to share your honest experience on Google? It only takes a minute: [Google Review Link] We appreciate your feedback.
First reminder
Hi [First Name], just a quick reminder from [Business Name]. Your honest feedback helps other local customers know what to expect when choosing a contractor: [Google Review Link] Thank you again for your business.
Final reminder
Hi [First Name], this is the final feedback reminder from [Business Name]. If you have a moment, you can share your experience here: [Google Review Link] Thank you for choosing us. Reply STOP if you do not want additional messages.
Sample templates only. They must be adapted to the client’s business, jurisdiction, consent basis, and messaging platform.
Launch in deliberate stages.
After discovery and access are complete, a typical straightforward setup takes one to two weeks: audit, workflow design, message approval, technical setup, staff training, and monitored launch.
Compliance boundaries
No purchased reviews, review gating, incentives, selective happy-customer outreach, or promises about ratings and rankings. Eligibility, consent, identification, privacy, and unsubscribe requirements remain specific to the client and jurisdiction. Vioify does not provide legal advice.
Operational questions.
Can you guarantee that customers will leave reviews?+
No. We guarantee the agreed setup and workflow, not customer behavior, ratings, or review volume.
Do you only contact satisfied customers?+
No. Eligible customers are invited to share honest feedback without filtering based on expected sentiment.
Can we offer a discount for a review?+
We do not recommend compensation, discounts, or prize draws in exchange for reviews.
We already ask customers. Why would we need this?+
Vioify makes the request timely, repeatable, trackable, and easier for both your team and your customers.
Does this guarantee higher Google rankings?+
No. Reviews can support your overall reputation, but we never guarantee search-ranking outcomes.
Can you respond to negative reviews?+
We can draft professional responses. Serious complaints, legal threats, safety issues, or damage allegations require your approval before posting.
Do we need to share our Google password?+
No. We will never ask for your Google password. Appropriate delegated access may be used when needed.
Can this work with our existing CRM or invoicing software?+
Often, yes. The exact workflow depends on the systems you use and the access they support.
How quickly can the system be installed?+
Most straightforward setups can be prepared within one to two weeks after we receive the required information and approvals.
What information do you need from us?+
Your profile details, service workflow, approved customer contact data, messaging preferences, and a point person for approvals.