Detailed breakdowns of how we've used AI to reactivate lapsed customers across SaaS, e-commerce, and service businesses.
A B2B SaaS platform with $100/month average subscriptions had 3,200 churned accounts sitting untouched. Our AI identified that 40% churned due to a specific feature gap that had since been addressed. Personalized campaigns highlighting the new features recovered 256 accounts.
A DTC skincare brand had 8,500 customers who purchased once and never returned. AI analysis revealed purchase pattern clusters and predicted churn reasons. Personalized win-back sequences with product recommendations based on original purchases drove 935 repeat orders.
A multi-location dental practice had 1,200 patients who hadn't visited in 12+ months. AI-personalized outreach via email and direct mail — referencing each patient's last procedure and due services — brought 168 patients back for appointments averaging $226 each.
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