1. Introduction
Vioify AI (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, their customers, and visitors to our website. This Privacy Policy describes how we collect, use, store, and protect personal information in the course of providing our AI-powered customer reactivation services.
2. Information We Collect
2.1 Information You Provide
When you request an audit, become a client, or contact us, we may collect:
- Name, email address, phone number, and company name
- Job title and business information
- Billing and payment information (processed securely via Stripe)
- Any information you include in messages or forms
2.2 Client Customer Data
In the course of providing reactivation services, we access client customer databases under strict Data Access Agreements. This data may include customer names, email addresses, phone numbers, purchase histories, and engagement data. This data is the property of our clients and is never used for any purpose other than the contracted reactivation services.
2.3 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages viewed, time spent, and navigation patterns
- Referral source and search terms
3. How We Use Your Information
We use collected information to:
- Provide and improve our reactivation services
- Generate Reactivation Audit Reports
- Communicate about our services, including campaign reports and performance updates
- Process payments and maintain accounts
- Analyze website usage to improve our site and marketing
- Comply with legal obligations
4. Data Sharing
We do not sell personal information. We may share data with trusted third-party services that help us operate (email platforms, SMS providers, analytics tools), but only under strict confidentiality agreements and only as necessary to provide our services.
5. Data Security
We implement industry-standard security measures including encrypted storage, two-factor authentication on all platforms, and strict access controls. All client customer data is stored in encrypted environments and is deleted within 30 days of engagement termination unless otherwise agreed.
6. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill our legal obligations. Client customer data is retained only for the duration of the active engagement plus a 30-day wind-down period.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for data processing
- Request a copy of your data in a portable format
- Object to automated decision-making
8. Cookies
Our website uses essential cookies for functionality and analytics cookies to understand traffic patterns. You can control cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email to active clients and posted on this page with an updated date.
10. Contact
For privacy-related questions or data access requests, contact us at privacy@vioify.ai.